diff --git a/src/api/ticket.js b/src/api/ticket.js
index 7ea0668..87d4701 100644
--- a/src/api/ticket.js
+++ b/src/api/ticket.js
@@ -5,11 +5,13 @@ import request from "@/utils/request.js";
  * @returns {Promise}
  */
 
-export function getTickerList(count, page, status, orderBy, order) {
+export function getTickerList(count, page, status, orderBy, order, userId, keyword) {
   const params = { count, page }
   if (status !== undefined && status !== '') params.status = status
   if (orderBy) params.orderBy = orderBy
   if (order) params.order = order
+  if (userId) params.user_id = userId
+  if (keyword) params.keyword = keyword
   console.log('工单列表请求参数:', params) // 调试日志
   return request.get('/api/v1/admin/work_order/list', params)
 }
diff --git a/src/views/ticket/TicketDetail.vue b/src/views/ticket/TicketDetail.vue
index ce79c8c..a1e2b86 100644
--- a/src/views/ticket/TicketDetail.vue
+++ b/src/views/ticket/TicketDetail.vue
@@ -892,7 +892,8 @@ const goToUserDetail = () => {
 // 定时刷新
 const startAutoRefresh = () => {
   refreshTimer.value = setInterval(() => {
-    if (ticketInfo.value?.status !== 'completed') {
+    // 只有当前路由仍在工单详情页且工单未完成时才刷新
+    if (route.path === '/ticket/detail' && route.query.id && ticketInfo.value?.status !== 'completed') {
       fetchTicketDetail(false) // 定时刷新时不显示 loading
     }
   }, 10000)
diff --git a/src/views/ticket/TicketList.vue b/src/views/ticket/TicketList.vue
index 64fd0d9..d918b57 100644
--- a/src/views/ticket/TicketList.vue
+++ b/src/views/ticket/TicketList.vue
@@ -31,14 +31,34 @@
           <el-option label="降序" value="desc" />
           <el-option label="升序" value="asc" />
         </el-select>
+        <!-- 用户筛选输入框 -->
+        <el-input
+          :model-value="selectedUser ? selectedUser.user_name : ''"
+          placeholder="点击选择用户筛选"
+          readonly
+          style="width: 180px; cursor: pointer"
+          @click="showUserDialog = true"
+        >
+          <template #prefix>
+            <el-icon><User /></el-icon>
+          </template>
+          <template #suffix v-if="selectedUser">
+            <el-icon @click.stop="clearUserFilter" style="cursor: pointer"><Close /></el-icon>
+          </template>
+        </el-input>
+        <!-- 关键词搜索 -->
         <el-input
           v-model="searchKeyword"
-          placeholder="搜索工单号、标题、用户名"
-          prefix-icon="Search"
+          placeholder="搜索工单标题/内容"
           clearable
-          style="width: 240px"
-          @input="handleSearch"
-        />
+          style="width: 200px"
+          @input="handleKeywordSearch"
+          @clear="handleKeywordSearch"
+        >
+          <template #prefix>
+            <el-icon><Search /></el-icon>
+          </template>
+        </el-input>
         <el-button icon="Refresh" @click="refreshList">刷新</el-button>
       </div>
     </div>
@@ -99,18 +119,74 @@
         @current-change="handlePageChange"
       />
     </div>
+
+    <!-- 用户选择对话框 -->
+    <el-dialog
+      v-model="showUserDialog"
+      title="选择用户"
+      width="600px"
+      destroy-on-close
+    >
+      <div class="user-dialog-content">
+        <el-input
+          v-model="userSearchKeyword"
+          placeholder="输入用户名/手机号/邮箱搜索"
+          clearable
+          @input="handleUserSearch"
+        >
+          <template #prefix>
+            <el-icon><Search /></el-icon>
+          </template>
+        </el-input>
+        
+        <div class="user-list-container" v-loading="isSearchingUser">
+          <!-- 调试信息 -->
+          <div style="padding: 8px; font-size: 12px; color: #909399; border-bottom: 1px solid #eee;">
+            搜索关键词: {{ userSearchKeyword }} | 用户数量: {{ userList.length }}
+          </div>
+          
+          <div v-if="!userSearchKeyword" class="empty-hint">
+            请输入关键词搜索用户
+          </div>
+          <div v-else-if="userSearchKeyword && userList.length === 0 && !isSearchingUser" class="empty-hint">
+            未找到匹配的用户
+          </div>
+          <div v-if="userList.length > 0" class="user-list">
+            <div
+              v-for="user in userList"
+              :key="user.user_id"
+              class="user-list-item"
+              @click="selectUser(user)"
+            >
+              <el-avatar :size="40" :src="user.cover">{{ user.user_name?.charAt(0) }}</el-avatar>
+              <div class="user-list-info">
+                <div class="user-list-name">{{ user.user_name }}</div>
+                <div class="user-list-sub">
+                  <span v-if="user.phone">手机: {{ user.phone }}</span>
+                  <span v-else-if="user.email">邮箱: {{ user.email }}</span>
+                  <span v-else>UID: {{ user.user_id }}</span>
+                </div>
+              </div>
+              <el-icon class="user-list-arrow"><ArrowRight /></el-icon>
+            </div>
+          </div>
+        </div>
+      </div>
+    </el-dialog>
   </div>
 </template>
 
 <script setup>
-import { ref, reactive, computed, onMounted, onActivated } from 'vue'
+import { ref, reactive, computed, onMounted, onActivated, onBeforeUnmount, watch } from 'vue'
 import { useRouter } from 'vue-router'
 import { ElMessage, ElMessageBox } from 'element-plus'
+import { Search, User, Close, ArrowRight } from '@element-plus/icons-vue'
 import {
   getTickerList,
   closeTicket,
   getTicketCount
 } from '@/api/ticket'
+import { getUserList } from '@/api/admin/user'
 
 const router = useRouter()
 
@@ -122,9 +198,20 @@ const isLoading = ref(false)
 
 // 工单数据
 const ticketList = ref([])
-const searchKeyword = ref('')
 const activeStatus = ref('pending') // 默认选中"待处理"
 
+// 关键词搜索
+const searchKeyword = ref('')
+const keywordSearchTimer = ref(null)
+
+// 用户搜索
+const userSearchKeyword = ref('')
+const userList = ref([])
+const selectedUser = ref(null)
+const showUserDialog = ref(false)
+const isSearchingUser = ref(false)
+const userSearchTimer = ref(null)
+
 // 排序
 const sortBy = ref('') // 默认不排序
 const sortOrder = ref('') // 默认不选择排序顺序
@@ -138,6 +225,9 @@ const stats = reactive({
   total: 0
 })
 
+// 自动刷新定时器
+const autoRefreshTimer = ref(null)
+
 
 
 
@@ -174,7 +264,9 @@ const fetchTicketList = async () => {
       currentPage.value, 
       statusParam,
       sortBy.value,
-      sortOrder.value
+      sortOrder.value,
+      selectedUser.value?.user_id,
+      searchKeyword.value.trim()
     )
 
     if (res.code === 200) {
@@ -218,15 +310,72 @@ const fetchStats = async () => {
 }
 
 // 过滤后的工单列表
-const filteredTickets = computed(() => {
-  if (!searchKeyword.value) return ticketList.value
-  const keyword = searchKeyword.value.toLowerCase()
-  return ticketList.value.filter(ticket =>
-    ticket.title.toLowerCase().includes(keyword) ||
-    ticket.username.toLowerCase().includes(keyword) ||
-    String(ticket.id).includes(keyword)
-  )
-})
+const filteredTickets = computed(() => ticketList.value)
+
+// 用户搜索
+const handleUserSearch = () => {
+  if (userSearchTimer.value) {
+    clearTimeout(userSearchTimer.value)
+  }
+  
+  const keyword = userSearchKeyword.value.trim()
+  if (!keyword) {
+    userList.value = []
+    return
+  }
+  
+  userSearchTimer.value = setTimeout(async () => {
+    try {
+      isSearchingUser.value = true
+      const res = await getUserList({ page: 1, count: 20, key: keyword })
+      
+      console.log('用户搜索响应:', res)
+      
+      if (res.data?.code === 200) {
+        // 注意：响应结构是 res.data.data.data
+        userList.value = res.data.data?.data || []
+        console.log('用户列表更新:', userList.value)
+      } else {
+        ElMessage.error(res.data?.message || '搜索用户失败')
+        userList.value = []
+      }
+    } catch (error) {
+      console.error('搜索用户出错:', error)
+      ElMessage.error('搜索用户失败')
+      userList.value = []
+    } finally {
+      isSearchingUser.value = false
+    }
+  }, 300)
+}
+
+// 选择用户
+const selectUser = (user) => {
+  selectedUser.value = user
+  showUserDialog.value = false
+  userSearchKeyword.value = ''
+  userList.value = []
+  currentPage.value = 1
+  fetchTicketList()
+}
+
+// 清除用户筛选
+const clearUserFilter = () => {
+  selectedUser.value = null
+  currentPage.value = 1
+  fetchTicketList()
+}
+
+// 关键词搜索
+const handleKeywordSearch = () => {
+  if (keywordSearchTimer.value) {
+    clearTimeout(keywordSearchTimer.value)
+  }
+  keywordSearchTimer.value = setTimeout(() => {
+    currentPage.value = 1
+    fetchTicketList()
+  }, 300)
+}
 
 // 按状态过滤
 const filterByStatus = (status) => {
@@ -234,6 +383,12 @@ const filterByStatus = (status) => {
   activeStatus.value = status
   currentPage.value = 1
   fetchTicketList()
+  
+  // 切换状态时重新设置定时器
+  stopAutoRefresh()
+  if (status === 'pending') {
+    startAutoRefresh()
+  }
 }
 
 // 排序变化处理
@@ -242,9 +397,6 @@ const handleSortChange = () => {
   fetchTicketList()
 }
 
-// 搜索处理
-const handleSearch = () => {}
-
 // 分页处理
 const handleSizeChange = () => {
   currentPage.value = 1
@@ -291,11 +443,49 @@ const handleComplete = (ticket) => {
   }).catch(() => {})
 }
 
+// 启动自动刷新（仅在待处理状态）
+const startAutoRefresh = () => {
+  if (autoRefreshTimer.value) return
+  
+  autoRefreshTimer.value = setInterval(() => {
+    if (activeStatus.value === 'pending') {
+      // 静默刷新，不显示loading
+      const originalLoading = isLoading.value
+      fetchTicketList().finally(() => {
+        isLoading.value = originalLoading
+      })
+      fetchStats()
+    }
+  }, 30000) // 30秒
+}
+
+// 停止自动刷新
+const stopAutoRefresh = () => {
+  if (autoRefreshTimer.value) {
+    clearInterval(autoRefreshTimer.value)
+    autoRefreshTimer.value = null
+  }
+}
+
 let isFirstLoad = true
 
+// 监听对话框关闭，清空搜索状态
+watch(showUserDialog, (newVal) => {
+  if (!newVal) {
+    // 对话框关闭时清空搜索
+    userSearchKeyword.value = ''
+    userList.value = []
+  }
+})
+
 onMounted(() => {
   fetchTicketList()
   fetchStats()
+  
+  // 如果默认是待处理状态，启动自动刷新
+  if (activeStatus.value === 'pending') {
+    startAutoRefresh()
+  }
 })
 
 // 当页面被激活时（从详情页返回时）
@@ -305,6 +495,22 @@ onActivated(() => {
     refreshList()
   }
   isFirstLoad = false
+  
+  // 重新启动自动刷新（如果是待处理状态）
+  if (activeStatus.value === 'pending') {
+    startAutoRefresh()
+  }
+})
+
+// 组件卸载时清理定时器
+onBeforeUnmount(() => {
+  stopAutoRefresh()
+  if (userSearchTimer.value) {
+    clearTimeout(userSearchTimer.value)
+  }
+  if (keywordSearchTimer.value) {
+    clearTimeout(keywordSearchTimer.value)
+  }
 })
 </script>
 
@@ -365,6 +571,68 @@ onActivated(() => {
   gap: 8px;
 }
 
+.user-dialog-content {
+  display: flex;
+  flex-direction: column;
+  gap: 16px;
+}
+
+.user-list-container {
+  min-height: 300px;
+  max-height: 400px;
+  overflow-y: auto;
+  border: 1px solid #dcdfe6;
+  border-radius: 4px;
+}
+
+.empty-hint {
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  height: 300px;
+  color: #909399;
+  font-size: 14px;
+}
+
+.user-list {
+  padding: 8px 0;
+}
+
+.user-list-item {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+  padding: 12px 16px;
+  cursor: pointer;
+  transition: background 0.2s;
+}
+
+.user-list-item:hover {
+  background: #f5f7fa;
+}
+
+.user-list-info {
+  flex: 1;
+  min-width: 0;
+}
+
+.user-list-name {
+  font-size: 14px;
+  font-weight: 500;
+  color: #303133;
+  margin-bottom: 4px;
+}
+
+.user-list-sub {
+  font-size: 12px;
+  color: #909399;
+}
+
+.user-list-arrow {
+  color: #c0c4cc;
+  font-size: 16px;
+}
+
 .user-info {
   display: flex;
   align-items: center;