ACS

src/api/ticket.js

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+import request from "@/utils/request.js";
+/**
+ * 获取工单列表
+ * @param {Object} params 查询参数
+ * @returns {Promise}
+ */
+
+export function getTickerList(count, page, status) {
+  return request.get('/api/v1/admin/work_order/list', { count, page, status })
+}
+
+// 待处理
+export function getPendingTicketList(count, page) {
+  return getTickerList(count,page,0)
+}
+
+// 进行中
+export function getProcessingTicketList(count, page) {
+  return getTickerList(count,page,1)
+}
+
+//已回复
+export function getRepliedTicketList(count, page) {
+  return getTickerList(count,page,2)
+}
+
+// 已解决
+export function getCompletedTicketList(count, page) {
+  return getTickerList(count,page,3)
+}
+
+// 获取详情
+export function getTicketDetail(work_id) {
+  return request.get('/api/v1/admin/work_order/detail', { work_id })
+}
+
+// 回复
+export function replyTicket(work_id, content, files) {
+  return request.post('/api/v1/admin/work_order/reply', { work_id, content, files })
+}
+
+// 关闭工单
+export function closeTicket(work_id) {
+  return request.post('/api/v1/admin/work_order/close', { work_id })
+}
+
+export function getFile(file_id) {
+  return request.get('/api/v1/tool/file/down', { file_id })
+}
+
+// 获取用户头像
+export function getUserAvatar(user_id) {
+  // TODO: 实现获取用户头像的逻辑
+  return `https://avatar.example.com/${user_id}`
+}
+
+// 获取文件图片
+export async function getFileImage(file_id) {
+  let resp = await getFile(file_id)
+  console.log(resp.data.content)
+  return resp.data.content
+}
+
+// 解析多个文件ID为图片URL数组
+export async function parseFilesToImages(files) {
+  if (!files || files === '') return []
+  
+  const fileIds = files.split(',')
+  return await Promise.all(fileIds.map(async (id) => await getFileImage(id.trim())))
+}